Last updated: 30th September 2025

1. Introduction

Welcome to Supervillains! We are committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with relevant privacy acts.

By using our website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Identity Data: Your name, and any other information you provide.

Contact Data: Your email address, shipping address, billing address, and telephone number.

Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.

Technical/Usage Data: Your Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website. This data is primarily collected through cookies and our website analytics.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect information in the following ways:

Directly from you: When you fill out a contact form, purchase a product, subscribe to our newsletter, or otherwise communicate with us.

Automatically: As you navigate our website, we may collect Technical/Usage Data automatically through cookies and similar technologies. Our website is hosted on Squarespace, which uses its own analytics tools to collect this data.

4. Why We Collect and Use Your Information

We use your personal information for the following purposes:

To provide our services: To process and deliver your orders, including managing payments and shipping.

To communicate with you: To respond to your inquiries, provide customer support, and send you information related to your transactions.

For marketing: To send you marketing communications (such as a newsletter) if you have opted-in to receive them. You can opt-out at any time.

To improve our website: To use data analytics to understand how visitors use our website and to improve user experience.

To comply with legal obligations: To meet our legal and regulatory responsibilities.

5. Disclosure of Your Information

We do not sell or trade your personal information. We may disclose your information to trusted third parties who assist us in operating our website and conducting our business, such as:

Payment Processors: (e.g., Stripe, PayPal) to securely handle payments.

Shipping Carriers: (e.g., Fed Ex, UPS) to deliver your orders.

Website Host: Squarespace, our website platform, has access to data collected on the site.

Professional Advisers: Lawyers, accountants, and insurers, where necessary.

We will only disclose your information to third parties who agree to comply with relevant privacy laws.

6. Cookies

Our website uses cookies to enhance your experience. A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use secure servers and other technical measures to safeguard your data. However, no method of transmission over the Internet is 100% secure.

We will retain your personal information only for as long as is necessary for the purposes set out in this policy and to comply with our legal obligations.

8. Your Rights: Access and Correction

Under relevant privacy acts, you may have the right to:

Request access to the personal information we hold about you.

Request that we correct any information that is inaccurate, incomplete, or out-of-date.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

10. Making a Complaint

If you believe we have breached relevant privacy principles, please contact us with the details of your complaint. We will investigate the issue and respond to you promptly. If you are not satisfied with our response, you have the right to make a complaint to the relevant information commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page, and we encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us.